Frequently Asked Questions

  1. I am unable to download the newest version with my registration data.
  2. I am getting a virus warning.
  3. My email address has changed. How can I get the new registration information?
  4. How should I install a newer version?
  5. Do you have a Mac version of your software?
  6. The program does not start, starts slowly, or crashes.
  7. My camera is not shown in the folder list.

  1. I am unable to download the newest version with my registration data.

    Registration codes regularly change after the release of major new versions. Shortly after the release we send an update notification with the new data to your registered email address. PLEASE CHECK YOUR SPAM FILTER and make sure you are able to receive mails from info@picmeta.com.
    ^

  2. I am getting a virus warning.

    You are probably using ESET NOD32, which regularly creates false positives. Files downloaded from our server are tested and virus free. You can safely ignore the warning message.
    ^

  3. My email address has changed. How can I get the new registration information?

    We NEVER send registration information to other email addresses than your registered one. Your registered email address can be changed for UP TO 3 YEARS after the registration. Please authenticate yourself by forwarding the original receipt of the purchase to info@picmeta.com.
    ^

  4. How should I install a newer version?

    It is generally not necessary to uninstall the existing version first, simply install over the old version. Notice special advices in the update notification email.
    ^

  5. Do you have a Mac version of your software?

    Unfortunately we do not have Mac versions. There are plans, but it won't be very soon because of an extensive roadmap for the windows products.
    ^

  6. The program does not start, starts slowly, or crashes.

    There are reports of incompatibilities with ZoneAlarm or F-Secure Internet Security. In F-Secure, you should deactivate "DeepGuard". You may also try to exclude the Picmeta folder from scanning. We also recommend this if you are using Microsoft Security Essentials, which could cause a delay when opening the program.
    ^

  7. My camera is not shown in the folder list.

    Check if there is any option in the camera menu that allows switching between PTP (Picture Transfer Protocol) and MSC (Mass Storage Class). Set it to MSC. Otherwise, instead of connecting the camera, use a card reader.
    ^